Dress2kill Ltd.

Effective September 2026

These Terms and Conditions apply to garments and related products and services supplied by Dress2Kill Ltd (“Dress2Kill”, “we”, “us” or “our”).

By placing an order with Dress2Kill, the customer (“you” or “the Customer”) agrees to these Terms and Conditions.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

1. The bespoke tailoring process

Dress2Kill provides bespoke, made-to-measure and individually commissioned clothing.

The Customer acknowledges that bespoke tailoring is a process rather than the purchase of a finished off-the-peg garment.

The process may include consultation, measurement, cloth and styling selection, manufacture, one or more fittings, alterations and final finishing.

The number of fittings required varies according to the individual Customer, garment and order. More than one fitting is entirely normal and does not of itself indicate that a garment is defective or has been incorrectly manufactured.

Dress2Kill will use reasonable care and skill throughout this process and will work with the Customer to achieve the agreed specification and appropriate fit.

2. Measurements and fit

Measurements will normally be taken by Dress2Kill as part of the ordering process.

The Customer should inform Dress2Kill of any particular fit preferences, physical considerations or requirements that may reasonably affect the manufacture or fitting of the garment.

Because garments are manufactured specifically for an individual Customer, adjustments following an initial fitting are a normal part of the tailoring process.

Where Dress2Kill reasonably considers that an alteration or adjustment is required to achieve the intended fit, the Customer agrees to provide Dress2Kill with a reasonable opportunity to undertake that work.

The Customer is responsible for informing Dress2Kill of any significant change in body weight, shape or measurements occurring after the original measurements are taken. Dress2Kill cannot be responsible for fit issues caused by material changes to the Customer’s body after measurement, although we will endeavour to assist where reasonably possible.

3. Orders and specifications

The details recorded on the Customer’s order, including garment type, cloth, colour, styling and other specifications, will form the basis of the order.

Customers should check their order details carefully and raise any discrepancy as soon as possible.

Because bespoke garments are manufactured individually, some characteristics of natural fabrics, including minor variations in shade, weave, texture and pattern placement, may occur and will not necessarily constitute a defect.

Where the Customer requests a particular feature or specification contrary to Dress2Kill’s recommendation, Dress2Kill will not be responsible for dissatisfaction arising solely from that requested feature, provided it has been supplied as agreed.

4. Prices and payment

Prices will be confirmed when the order is placed and will include VAT where applicable.

Unless otherwise agreed in writing, orders of £1,000 or less are payable in full when ordered.

For orders exceeding £1,000, Dress2Kill may accept a deposit with the balance becoming payable at the time stated on the order documentation and, in any event, before or upon collection/delivery unless otherwise agreed.

Dress2Kill may suspend further work or withhold delivery where an amount properly due remains unpaid.

5. Bespoke orders and cancellation

Most garments supplied by Dress2Kill are commissioned and manufactured specifically for the individual Customer.

Once work has commenced, Dress2Kill may have incurred costs including cloth, manufacturing, tailoring and other expenses which cannot reasonably be recovered.

Where a Customer asks to cancel an order, Dress2Kill will consider the stage the order has reached and the costs and losses reasonably incurred as a consequence of cancellation.

Where applicable law provides that a genuinely personalised or custom-made product is exempt from a statutory change-of-mind cancellation right, that exemption will apply.

Nothing in this section limits any statutory rights the Customer may have where goods are faulty, not as described or otherwise fail to conform to the contract.

6. Fittings and alterations

The Customer agrees to attend fittings reasonably required to complete the garment.

The number of fittings cannot always be predicted when an order is placed.

An additional fitting or alteration does not automatically mean that Dress2Kill has failed to provide the garment with reasonable care and skill.

Where a fit or finishing issue is identified which Dress2Kill can reasonably correct, the Customer should allow Dress2Kill a reasonable opportunity to inspect the garment and, where appropriate, carry out the necessary alteration or correction.

Dress2Kill will not normally reimburse the cost of alterations undertaken by another tailor without Dress2Kill’s prior agreement, except where the Customer has a legal right to recover such costs.

7. Completion dates and weddings/events

Dress2Kill understands that many garments are commissioned for weddings, formal events and other important occasions.

Any known event date must be provided when the order is placed and should be recorded on the order.

Dress2Kill will use reasonable endeavours to complete the garments within the estimated timescale communicated to the Customer.

Where Dress2Kill expressly agrees a specific completion date, we will use reasonable care to meet that commitment.

Estimated manufacturing and fitting times can nevertheless be affected by matters including the number of fittings reasonably required, availability of the Customer, cloth availability, supplier disruption, transport disruption and other circumstances outside Dress2Kill’s reasonable control.

The Customer agrees to attend requested fittings promptly and to make themselves reasonably available where an event deadline has been identified.

Nothing in this clause excludes any legal rights the Customer may have where a delivery date forms a legally binding part of the contract.

8. Express orders

Where Dress2Kill agrees to manufacture an order within a shorter-than-normal timescale, an express charge may apply.

An express order remains subject to reasonable fitting and alteration requirements.

The Customer must make themselves reasonably available for fittings where an expedited timetable has been agreed.

A delay caused by the Customer’s failure to attend an agreed fitting, provide required information, approve a specification, supply an item required for completion, or otherwise reasonably cooperate may affect the agreed timetable.

9. Customer-supplied items

Where a Customer is required to provide an accessory or other item necessary for the use or completion of an outfit, the Customer is responsible for bringing or retaining that item as appropriate.

Dress2Kill is not responsible for a Customer forgetting, losing or failing to use accessories that have been supplied or returned to them.

10. Collection and inspection

Customers are encouraged to try on and inspect their completed garments at Dress2Kill before leaving the premises wherever practical.

Any concern identified at collection should be raised immediately so that Dress2Kill has an opportunity to examine and, where appropriate, correct it.

Where a concern becomes apparent after collection, the Customer should contact Dress2Kill as soon as reasonably practicable and provide reasonable information about the issue.

Collection of a garment does not remove or reduce the Customer’s statutory rights.

11. Care, pressing and third-party work

Dress2Kill will provide care guidance where appropriate.

Dress2Kill cannot be responsible for damage caused after collection through misuse, incorrect cleaning, inappropriate pressing, accidental damage or work carried out by a third party.

Customers should contact Dress2Kill before instructing another tailor, cleaner or other third party to undertake remedial work where they believe Dress2Kill is responsible for an issue.

Where a Customer incurs third-party costs without first giving Dress2Kill a reasonable opportunity to inspect and address an alleged problem, Dress2Kill reserves the right to dispute whether those costs were necessary, reasonable or attributable to Dress2Kill.

12. Travel and other incidental expenses

Customers are responsible for arranging and paying for their travel to and from Dress2Kill appointments and fittings.

Dress2Kill serves customers from across the UK and internationally, and the distance travelled by an individual Customer does not form part of the price of the garment unless expressly agreed otherwise in writing.

Nothing in this clause excludes liability for losses which the Customer is legally entitled to recover from Dress2Kill.

13. Customer cooperation

The bespoke process requires reasonable cooperation between Dress2Kill and the Customer.

The Customer agrees to:

attend agreed appointments and fittings;
provide accurate information where requested;
communicate relevant fit or styling concerns during the process;
respond reasonably promptly where approval or information is required;
notify Dress2Kill promptly if an appointment cannot be attended; and
give Dress2Kill a reasonable opportunity to investigate and remedy concerns.

Dress2Kill will similarly communicate with the Customer and perform its services with reasonable care and skill.

14. Complaints

Dress2Kill takes genuine concerns about its garments and service seriously.

Complaints should be submitted directly to Dress2Kill with sufficient information for us to investigate the issue.

Where the complaint concerns fit, construction, workmanship or another physical characteristic of a garment, Dress2Kill may reasonably request an opportunity to inspect the garment.

Where appropriate, Dress2Kill may offer alteration, repair, replacement, repeat performance or another remedy in accordance with the Customer’s legal rights and the circumstances of the particular case.

Dress2Kill is not currently a member of an Alternative Dispute Resolution scheme or independent trade complaints body.

15. Conduct and communications

Dress2Kill expects communications between its staff and Customers to remain reasonable and respectful.

Making a complaint, seeking legal advice, exercising statutory rights, contacting a consumer body or bringing legitimate legal proceedings will not prejudice a Customer’s rights.

Dress2Kill nevertheless reserves the right to take appropriate action in relation to communications or behaviour that are abusive, threatening, harassing or unlawful.

16. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms affects the Customer’s statutory rights regarding goods or services.

Dress2Kill will not be responsible for losses arising from circumstances for which it is not legally responsible.

Where a Customer alleges consequential expenses or losses, Dress2Kill may reasonably request evidence demonstrating the amount claimed and its connection with any alleged breach by Dress2Kill.

17. Events outside our reasonable control

Dress2Kill will not be responsible for delay caused by circumstances genuinely outside its reasonable control, provided that Dress2Kill takes reasonable steps to minimise the effect of the disruption and communicates appropriately with the Customer.

This may include significant transport disruption, supplier failure, interruption to manufacturing, fire, flood, severe weather, industrial action or similar circumstances.

This clause does not affect rights which cannot lawfully be excluded.

18. Uncollected garments

Dress2Kill will contact Customers when garments are ready for collection.

Customers should collect completed garments within a reasonable period.

Where garments remain uncollected for a prolonged period, Dress2Kill may contact the Customer and provide a reasonable deadline for collection before taking further appropriate action.

Any storage charge will only apply where it has been clearly communicated in advance and is reasonable.

19. Privacy and customer information

Personal information will be processed in accordance with Dress2Kill’s Privacy Policy and applicable data-protection legislation.

Measurements and order information may be retained where reasonably necessary for customer service, repeat orders, legal obligations and legitimate business purposes, subject to applicable data-protection requirements.

20. Statutory rights

Nothing in these Terms and Conditions is intended to exclude, restrict or otherwise affect rights or remedies that cannot legally be excluded or restricted.

For consumer purchases, goods must meet the applicable statutory standards, including being of satisfactory quality, fit for purpose where applicable and as described. Services must be performed with reasonable care and skill.

21. Governing law

These Terms and Conditions are governed by the law of England and Wales.

Nothing in this clause deprives a consumer of any mandatory legal protection or jurisdictional rights available to them.